Job Type: Part-Time, In-Person Position (with potential for full-time conversion)
We are seeking a motivated and detail-oriented Desktop Support Technician to join our IT team. This position involves providing technical support for a variety of office systems and software, with a primary focus on desktop support in a Microsoft Windows environment. The ideal candidate will have hands-on experience in an IT support role and a desire to grow and develop their skills in a collaborative environment.
Key Responsibilities
- Microsoft 365 Support: Provide comprehensive support for Microsoft 365, including user account management and administration, and troubleshooting.
- Desktop Support: Troubleshoot and resolve end-user issues across Windows Virtual Desktop Infrastructure (VDI) and physical desktop systems, covering software, hardware, and peripheral devices.
- Hardware Support: Diagnose and resolve hardware issues related to zero clients, printers, laptops, and other office technology.
- Networking Support: Troubleshoot user networking and connectivity issues.
- Scripting & Automation: Develop solutions to recurring IT issues through scripting, Group Policy, or other means to improve efficiency.
- User Training: Develop and deliver training programs on common technical challenges and best practices, to improve user proficiency and reduce support requests.
- System Configuration: Set up new hardware and software for staff onboarding.
- Collaboration & Project Support: Assist with system administration, technology deployments, and IT-related projects. Work with cross-functional teams to deliver solutions that meet business needs.
- Technical Documentation: Maintain clear and up-to-date documentation on procedures, configurations, and resolutions to aid in troubleshooting and team knowledge sharing.
- Customer Service: Provide exceptional customer service with an empathetic, solutions-focused approach, ensuring users are supported and empowered to use technology efficiently.
Qualifications
Required
- At least 2 years hands-on experience in an IT support or desktop support role, with a solid understanding of common desktop and network-related issues.
- Strong understanding of Microsoft 365 administration (Teams, Outlook, etc.), including user management, permissions and troubleshooting.
- Expertise in supporting Windows-based systems (Windows 10/11).
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and routing.
- Experience managing and troubleshooting virtual desktop environments, particularly VDI platforms.
- Proficiency in the use of Microsoft Office applications (Word, Excel, and Outlook), and experience with VBA scripting.
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
- Ability to work independently and collaboratively within a team, managing multiple priorities and projects effectively.
- Excellent communication skills, with the ability to assist users with varying levels of technical knowledge in a clear and helpful manner.
- A positive, customer-oriented attitude, demonstrating patience and professionalism when interacting with users and staff.
Preferred
- Experience with Active Directory and Group Policy for user management and system configuration.
- Linux server administration (Ubuntu, Debian, etc.), including troubleshooting and maintenance.
- Experience with virtualization platforms, especially VMware Horizon and vSphere.
- Experience with remote desktop management tools is beneficial.
Why Join Us
- Opportunity to develop and grow your IT skills in a supportive, collaborative environment.
- Exposure to both Windows and Linux environments, providing valuable experience across multiple platforms.
- Hands-on experience with a variety of IT tools and technologies.
- Competitive salary and benefits package.
- A dynamic, team-oriented work culture.
Benefits we offer to support you:
- Generous health/dental/vision insurance
- PTO of 26 days (10 days of vacation, 6 personal/sick days, 10 paid holidays)
- SIMPLE IRA retirement plan with employer match
- Flexible Spending Account (FSA)
- Long-Term Disability, Life, AD&D insurance
- Discounted tuition on childcare
About DrJ
Founded in 2011, one of DrJ Engineering LLC’s primary objectives is to support the construction industry by evaluating new and innovative building materials, products, services, designs, and/or methods of construction for use in the structural and building envelope sector. In 2015, DrJ received its ANSI accreditation as a product certification body under ISO/IEC 17065 to provide certification within our area of expertise.
The team at DrJ works alongside creative companies to bring new and existing products, processes, and services to the market professionally, reliably, and cost-effectively through generally accepted engineering practice and our unique approach to ANAB ISO/IEC 17065 accredited certification services. We excel at providing code compliance for alternative materials through research reports called Technical Evaluation Reports (TER), which include the option for signed and sealed TERs, giving clients, design professionals, and building officials a higher level of confidence in the certified product.
As the engineering branch of the Qualtim family of brands, DrJ is part of an exceptional team focused on providing innovative solutions and support in a variety of areas that can make all the difference for the future success of our clients. Learn more about how we help building innovation thrive.