Desktop Support Technician

Job Type: Part-Time, In-Person Position (with potential for full-time conversion)

We are seeking a motivated and detail-oriented Desktop Support Technician to join our IT team. This position involves providing technical support for a variety of office systems and software, with a primary focus on desktop support in a Microsoft Windows environment. The ideal candidate will have hands-on experience in an IT support role and a desire to grow and develop their skills in a collaborative environment.

Key Responsibilities

• Microsoft 365 Support: Provide comprehensive support for Microsoft 365, including user account management and administration, and troubleshooting.
• Desktop Support: Troubleshoot and resolve end-user issues across Windows Virtual Desktop Infrastructure (VDI) and physical desktop systems, covering software, hardware, and peripheral devices.
• Hardware Support: Diagnose and resolve hardware issues related to zero clients, printers, laptops, and other office technology.
• Networking Support: Troubleshoot user networking and connectivity issues.
• Scripting & Automation: Develop solutions to recurring IT issues through scripting, Group Policy, or other means to improve efficiency.
• User Training: Develop and deliver training programs on common technical challenges and best practices, to improve user proficiency and reduce support requests.
• System Configuration: Set up new hardware and software for staff onboarding.
• Collaboration & Project Support: Assist with system administration, technology deployments, and IT-related projects. Work with cross-functional teams to deliver solutions that meet business needs.
• Technical Documentation: Maintain clear and up-to-date documentation on procedures, configurations, and resolutions to aid in troubleshooting and team knowledge sharing.
• Customer Service: Provide exceptional customer service with an empathetic, solutions-focused approach, ensuring users are supported and empowered to use technology efficiently.

Qualifications

Required

• At least 2 years hands-on experience in an IT support or desktop support role, with a solid understanding of common desktop and network-related issues.
• Strong understanding of Microsoft 365 administration (Teams, Outlook, etc.), including user management, permissions and troubleshooting.
• Expertise in supporting Windows-based systems (Windows 10/11).
  Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and routing.
• Experience managing and troubleshooting virtual desktop environments, particularly VDI platforms.
• Proficiency in the use of Microsoft Office applications (Word, Excel, and Outlook), and experience with VBA scripting.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently.
• Ability to work independently and collaboratively within a team, managing multiple priorities and projects effectively.
• Excellent communication skills, with the ability to assist users with varying levels of technical knowledge in a clear and helpful manner.
• A positive, customer-oriented attitude, demonstrating patience and professionalism when interacting with users and staff.

Preferred

• Experience with Active Directory and Group Policy for user management and system configuration.
• Linux server administration (Ubuntu, Debian, etc.), including troubleshooting and maintenance.
• Experience with virtualization platforms, especially VMware Horizon and vSphere.
• Experience with remote desktop management tools is beneficial.

Why Join Us

• Opportunity to develop and grow your IT skills in a supportive, collaborative environment.
• Exposure to both Windows and Linux environments, providing valuable experience across multiple platforms.
• Hands-on experience with a variety of IT tools and technologies.
• Competitive salary and benefits package.
• A dynamic, team-oriented work culture.